SHIPPING & processing times
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We're taking a break over Christmas/New Years!
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We will be closed from the Friday 20/12/2024 until Monday 13/01/2025.
The website will remail open for orders, however:
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Orders placed after the 02/12/2024 will not begin being processed until the 13/01/2025 onwards. If you place an order during this time, the below processing times will commence from the 13/01/2025, not from your order date.
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Merry Christmas from Words & Wood
xx
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*$10 Flat rate shipping excludes Scale Birth Plaques & My First Year Photo Boards
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PROCESSING TIMES
* This is in ADDITION to the below shipping times *
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Due to the current high volume of Christmas orders, please allow up to 3 weeks for your orders to be produced and ready to post.
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SHIPPING TIME
Flat rate shipping is provided throughout Australia.
Generally shipping will take between 2-5 business days depending on location, however Australia Post experience delays at times, unfortunately this is out of our control. Please take this into account when ordering.
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We use Australia Post, shipping estimates can be calculated here
http://auspost.com.au/parcels-mail/calculate-postage-delivery-times
All orders are shipped from Bendigo Victoria 3550
RETURN & EXCHANGE POLICY
We don't offer returns or exchanges for change of mind. If you have any issues with your order please contact us directly as soon as possible.
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We also do not take responsibility for any misspelling that was the buyers error, please ensure you double check your orders before submitting!
If you realise you have made an error, please contact as soon as possible..